Note: Liquid damaged devices cannot be replaced. In most cases, we do not repair out-of-warranty devices through this option instead, we send a like-new replacement. Mail-in CostsĪs you go through the online submission process, you will see a cost estimate before you submit. If your device doesn’t qualify for the standard warranty (by age or condition) and you do not have a MotoCare plan, the cost will depend on the service program you choose. Please note: Both liquid and physical damage are covered under the MotoCare Accident Protection Plan. Again liquid damage is not covered under our standard warranty and cannot be repaired. In most cases liquid damage will cause a major malfunction. (Note: You can check your warranty status by visiting My Products and adding your device) Physical or Liquid Damageīroken screens or other physical damage are not covered under our standard warranty, so you will have to pay for the repair separately. If your device is within the one year standard warranty period, most repairs will not cost anything. Standard In-Warranty costs Out-of-Warranty costs MotoCare Costs Note: This option should only be used for devices that are out of warranty as repair damage may impact your standard warranty. The difficulty of the repair varies with the phone model and the damage incurred. Most commonly used for screen or battery repairs, but not limited to this, these kits include the necessary tools and genuine Motorola parts to complete your repair. If you are a technically-inclined and savvy do-it-yourselfer, you can order an online repair kit from iFixit. As you go through the repair submission process, we will offer this option to you if there is a carry in center within 50 miles of your location. We have an extensive and growing network of authorized carry in centers that use genuine Motorola parts.

Note: For select devices and those with MotoCare we also offer a premium mail in program. Repair time is between 3 and 5 business days. The sooner you ship your device, the sooner we can ship your repaired or replacement device.

If we can't repair your device, we'll send a like-new replacement device for you to keep. Then we will repair your device and send it back. We will share a Fed Ex label for you to send your device to us. What kind of service do you offer? Mail In Service

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